Delivery Information

**Shipping Policy* **Last Updated: [12/10/2024]**

At PC-WORLD, we take pride in providing a seamless digital shopping experience. As a software reseller, we do not engage in physical shipping of products. Instead, all orders are fulfilled digitally, allowing you to access your software quickly and efficiently.

1. **Order Fulfillment**

1.1. **Digital Delivery**  

All orders are delivered via email to the address provided at checkout. Once you complete your purchase, you will instantly receive an order confirmation and payment confirmation email. This will be followed by a product delivery email within 2 hours however in most cases, you will receive your email within 10-15 minutes of placing your order.

2. **Email Delivery Details**

2.1. **Email Accuracy**  

Please ensure the email address you provide during checkout is accurate. If you realize you have made an error with your email, contact us immediately after placing your order, and we will amend the details for you.

2.2. **Different Payment and Delivery Emails**  

Your payment email does not have to be the same as your delivery email. You can specify the email address where you wish to receive your software delivery during the checkout process.

3. **Email Filtering and Issues**

3.1. **Junk/Spam Filters**  

Occasionally, email providers might filter our emails into the junk or spam folder. If you can't locate your order confirmation or product delivery email, please check your junk/spam folder. Microsoft-associated email domains, such as Outlook, Hotmail, and MSN, tend to have aggressive filtering, so adding our email address to your contacts list can help prevent this.

3.2. **Accessing Orders via Account**  

If you create an account with us, a copy of your delivery will also be stored in your account. You can access your order history and download information by logging into your account at any time.

4. **Assistance with Missing Emails**

4.1. **Contact Us**  

If you still cannot find your email after checking your junk and spam folders, please reach out to us directly. We're here to assist you with any delivery issues. Additionally, any direct replies to our emails will never be filtered and will reach your inbox.

5. **International Orders**

5.1. **Global Service**  

We proudly serve customers worldwide. No matter where you are located, our digital delivery model ensures you receive your software promptly.

6. **Customer Support**

6.1. **24/7 Support**  

Our store is open 24/7, and we are here to support you at any time. If you have any questions regarding your order or delivery, please do not hesitate to contact us.

Thank you for choosing PC-WORLD! We appreciate your business and look forward to providing you with top-quality software and outstanding service.